Call Center Representative/Order Processor - Communications Department

Position Summary:
Metro is Southwest Ohio’s fixed route bus service.  Metro serves Cincinnati, OH and surrounding counties and provides more than 22 million passenger trips per year with approximately 940 employees.

Metro is seeking a full-time Call Center Representative/Order Processor in the Communications Department, located in downtown Cincinnati.  The candidate will be responsible for answering calls from customers and providing information pertaining to schedules, transfer points and fares, process bus pass orders and maintain tracking spreadsheets, responsible for accounts receivable and collections on 40-50 accounts, process fare media orders for delivery or mailing, maintain and update information on service routes in information binders, and maintain inventory for fare media orders.

Position Requirements:
The ideal candidate would have:
•    Ability to communicate effectively both over the telephone and in person,
•    High school graduate or GED,
•    Knowledge of bus routes (strongly desired),
•    Customer service experience,
•    Microsoft Excel and Word skills required

What else can we tell you?
If you're looking for a rewarding career with a progressive company that's going places, make Metro your next stop. We offer competitive salaries, great benefits, excellent working environments, opportunities for advancement and something many other employers don't: the chance to really make a difference in people's lives.

Get your career in gear - go Metro.

In addition to a great place to work Metro offers:
•    Medical through a High Deductible Health Plan for employees, their spouses, and children
•    Two options for Dental coverage
•    Sick days
•    Ten days of Vacation and (8) Holidays
•    Tuition Assistance after one year of continuous service
•    Free bus pass
•    All employees are covered under the Public Employee’s Retirement System instead of paying into Social Security